Shipping policy

Shipping Policy
At OptiCalm™, we are dedicated to providing a premium wellness experience to customers worldwide. Below you will find the details of our international shipping process to ensure your order arrives safely and transparently.

ORDER PROCESSING
Please allow 1 to 3 business days to process your order. We take this time to carefully inspect your OptiCalm™ device and ensure everything is perfect before it leaves our facility. You will receive an automated email notification as soon as your order is on its way!

WORLDWIDE SHIPPING RATES & ESTIMATES
We offer Tracked International Shipping to most countries. To maintain our brand's premium standard and simplify your experience, we provide the following estimated delivery timeframes:

USA, Canada, UK & Europe: 7 to 12 business days.

Rest of the World: 10 to 18 business days.

Shipping Status: Fully tracked from our warehouse to your door.

Note: Shipping charges for your order will be calculated and displayed at checkout.

CUSTOMS, DUTIES, AND TAXES
OptiCalm™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, we work with logistics partners that aim to minimize these delays and costs whenever possible.

HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.  

REFUNDS, RETURNS, AND EXCHANGES
We want you to be completely satisfied with your OptiCalm™ experience, no matter where you are located.

Returns: We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

Damages: In the event that your order arrives damaged in any way, please email us as soon as possible at opticalmcontact@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at opticalmcontact@gmail.com.